Terms Of Use

Effective Date: [09/04/2025]

 

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1. Introduction

 

Eagle Eye Logistics International Ltd (referred to as "Eagle Eye Logistics", "EEL", "we", "us", or "our") provides freight forwarding and delivery services globally. These Terms of Use govern your use of our website and services. By accessing or using our website and services, you acknowledge and accept these Terms.

 

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2. Definitions

 

- Services: Refers to all logistics, freight forwarding, and related services provided by Eagle Eye Logistics.

- User: Refers to any individual or entity accessing our website or using our services.

- Account: The profile created by the User for accessing the Services.

- Prohibited Items: Goods that are restricted or prohibited from being shipped, as outlined in our service policies.

 

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3. Acceptance of Terms

 

By using the website or our services, you agree to comply with and be bound by these Terms of Use. We reserve the right to modify or update these Terms at any time, and such changes will be effective immediately upon posting.

 

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4. Account Creation

 

If you are required to create an account to use certain features of our services, you agree to:

- Provide accurate and complete information when registering.

- Maintain the confidentiality of your login credentials.

- Notify us immediately if your account is compromised or unauthorized activity is detected.

 

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5. Use of Services

 

You agree to use our website and services for lawful purposes only. You are responsible for ensuring that all information you provide is accurate and complete. You must not use the website or services for fraudulent activities, including providing false information or shipping prohibited goods.

 

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6. Shipping and Delivery Policies

 

- Freight and Delivery: We offer freight forwarding services for domestic and international shipping. All goods shipped through Eagle Eye Logistics will be processed as per our standard procedures.

- Prohibited and Restricted Goods: You agree not to ship any prohibited or restricted goods, including but not limited to hazardous materials, illegal items, or items banned by customs regulations. A list of prohibited items is available on our website.

- Customs and Duties: You are responsible for complying with all customs regulations and for paying any taxes, duties, or fees associated with your shipments. We may refuse to ship any items that violate these regulations.

- Liability for Damages: Eagle Eye Logistics is not responsible for any loss, damage, or delay in the transportation of goods beyond our control, including but not limited to natural disasters, strikes, or errors by third-party carriers.

 

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7. Payment and Billing

 

- Payment Methods: We accept payments via all UK card payment methods, e.g., credit cards, and bank transfer.

- Billing: All payments for services are due as per the agreed terms, and failure to pay on time may result in suspension of services.

- Refund Policy: Refunds are only applicable in the case where an item is lost or damaged while in our direct care. Refunds will not be issued for items lost or damaged while with third-party delivery companies (e.g., DPD, Evri, Royal Mail) or customs officials.

   - To qualify for a refund, there must be documented proof, such as photos, videos, or other verifiable evidence, demonstrating that the damage or loss occurred while the item was under the care of Eagle Eye Logistics.

   - Proof of Loss/Damage: We require clear documentation of the loss or damage, which may include images, video footage, or an official report that confirms the condition of the item during its handling by Eagle Eye Logistics.

   - Any loss or damage claims must be made within a reasonable timeframe from the moment the goods are entrusted to Eagle Eye Logistics.

 

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8. Privacy and Data Protection

 

We respect your privacy and are committed to safeguarding your personal information. Our handling of personal data is governed by our Privacy Policy, which complies with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).

 

By using our services, you consent to the collection and use of your personal data as described in our Privacy Policy. For more information on how we protect your data, please review our Privacy Policy.

 

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9. Intellectual Property

 

All content on our website, including text, images, logos, trademarks, and software, is the property of Eagle Eye Logistics or its licensors. You may not reproduce, modify, or distribute any of this content without written permission from us.

 

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10. User Conduct

 

By using our services, you agree to not engage in:

- Providing false or misleading information.

- Engaging in fraudulent activities.

- Using our website for unlawful or illegal purposes.

- Disrupting or attempting to disrupt the functionality of our website or services.

 

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11. Limitation of Liability

 

To the fullest extent permitted by law, Eagle Eye Logistics shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from the use of our services or website.

 

We are not responsible for any damages or losses caused by third-party actions, including but not limited to delays by shipping carriers or customs authorities.

 

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12. Dispute Resolution and Governing Law

 

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from the use of our website or services will be resolved through arbitration or mediation in accordance with UK law.

 

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13. Third-Party Links and Services

 

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these third-party sites.

 

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14. Termination

 

We reserve the right to suspend or terminate your access to our website or services at our discretion, without notice, for any violation of these Terms of Use.

 

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15. Indemnification

 

You agree to indemnify and hold harmless Eagle Eye Logistics and its affiliates, officers, and employees from any claims, damages, or liabilities arising from your use of our website or services, including any violation of these Terms.

 

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16. Severability

 

If any provision of these Terms of Use is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

 

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17. Contact Information

 

If you have any questions regarding these Terms of Use or need assistance, please contact us at: 

Eagle Eye Logistics International Ltd (EEL)  

Cameroon Phone Line 1: +237 6769 72507  

Cameroon WhatsApp Line 2: +237 6204 43211  

UK Line: +44 7473 942 589  

UK Main Line: +44 7588 311 902  

Email: Enquiry@eagleeyelogistics.co.uk  

Website: www.eagleeyelogistics.co.uk

 

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18. Changes to Terms

 

We reserve the right to modify or update these Terms of Use at any time. All updates will be posted on this page, and the revised Terms will be effective immediately upon posting. Please check this page periodically for any updates.

 

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