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Customer and Privacy Policy
At Eagle Eye Logistics, we value your privacy and are dedicated to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you engage with our website, products, and services.
We are also committed to providing exceptional customer service in a respectful and professional environment. We treat all our customers with the utmost care and respect, and we expect the same courtesy towards our employees. We have a zero-tolerance policy for any abusive, disrespectful, or inappropriate behavior directed at our staff.
Your trust is important to us, and we strive to maintain a safe and positive experience for both our customers and team members.
Our Customer Policy
This Privacy Policy applies to Eagle Eye Logistics International Ltd, which may be referred to as Eagle Eye Logistics, EEL, we, or us in this document. These terms are used interchangeably throughout this policy and refer to the same entity, Eagle Eye Logistics International Ltd.
At Eagle Eye Logistics , we are committed to providing excellent customer service in a respectful and professional environment. We value all of our customers, but we also believe in treating our staff with respect. We do not tolerate any form of abusive, disrespectful, or inappropriate behaviour towards our employees.
Policy Details:
1. Raising Your Voice:
If a customer raises their voice, our staff have the right to inform them that shouting is not acceptable. Should the customer continue to shout, the staff member may refuse service and end the interaction.
2. Failure to Listen:
If a customer refuses to listen to the staff member or interrupts repeatedly, the staff member has the right to end the call or service interaction.
3. Insults and Threats:
Any customer who calls our staff names, insults them, or makes any form of threat will have the service immediately terminated. This includes verbal abuse, personal attacks, or aggressive threats of any kind.
4. Reporting Abusive Behaviour:
In the event of any abusive behaviour, the staff member must pass all relevant customer information and evidence (e.g., call recordings, written correspondence, or notes) to the appropriate department within the company for investigation.
5. Investigation and Action:
All reports of abusive behaviour will be thoroughly investigated. If necessary, the customer will be blacklisted from using our services in the future.
6. Police Involvement:
If a customer’s behaviour escalates to a level where there are threats of harm, physical aggression, or any other illegal activity, the police will be contacted immediately. The safety of our staff is our highest priority, and we will take all necessary steps to ensure their protection.
Eagle Eye takes the safety and well-being of our employees seriously. We will not tolerate any form of abuse towards our staff and will take appropriate action, including involving law enforcement, to ensure a safe and respectful environment for all.
Thank you for your understanding and cooperation.
Privacy Policy
This Privacy Policy applies to Eagle Eye Logistics International Ltd, which may be referred to as Eagle Eye Logistics, EEL, we, or us in this document. These terms are used interchangeably throughout this policy and refer to the same entity, Eagle Eye Logistics International Ltd.
At Eagle Eye Logistics, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website, products, and services.
1. Information We Collect:
- Personal Identification Information: When you use our website or services, we may collect personal details such as your name, address, email address, phone number, payment information, and other contact details.
- Non-Personal Information: We may collect non-personal data such as browser type, device information, IP addresses, and other usage statistics.
2. How We Use Your Information:
- To Provide Services: We use your information to process orders, deliver services, and manage logistics.
- Communication: We may use your contact information to send updates, invoices, promotions, or respond to inquiries.
- To Improve Services: We may analyze customer data to improve the quality of our services and the user experience on our website.
3. Data Protection:
We are committed to protecting your personal information in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). We take all necessary precautions to safeguard your data and maintain its confidentiality.
All sensitive data is transmitted via secure technologies such as SSL (Secure Sockets Layer). We also implement appropriate technical and organisational measures to ensure the protection of your data from unauthorised access, alteration, or destruction.
4. Sharing Your Information:
While we do not sell, trade, or rent your personal data to third parties, we may share your information with third-party service providers, such as payment processors or delivery partners (e.g., DPD), to fulfill our contractual obligations to you.
Additionally, as a freight service provider, we are required to comply with applicable laws and regulations. In the event that a customer sends prohibited or restricted goods, or if requested by relevant authorities, we may disclose customer information to law enforcement, customs officials, or other government bodies. This includes, but is not limited to, situations where officials require the details for the investigation of illegal or prohibited shipments.
5. Cookies:
We use cookies to enhance the user experience on our website. You can choose to disable cookies in your browser settings, but this may affect your ability to use some parts of the website.
6. Your Rights:
Under the UK Data Protection Act 2018 and the GDPR, you have the right to:
- Access your personal data.
- Rectify any inaccurate or incomplete data.
- Request the deletion of your personal data (subject to certain exceptions).
- Object to or restrict the processing of your personal data.
- Request data portability.
To exercise any of these rights or for any questions regarding your data, please contact us via the contact details provided below.
7. Data Retention:
We retain your personal information for a period of 6 months after you have used our freight services. After this period, we will delete all client data from our system unless we are required to retain it by law or for legitimate business purposes.
8. Changes to the Privacy Policy:
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
9. Contact Us:
If you have any questions about this Privacy Policy or how we handle your data, or if you wish to exercise your rights, please contact us at:
Eagle Eye Logistics International Ltd
Cameroon Phone Line 1: +237 6769 72507
Cameroon WhatsApp Line 2: +237 6204 43211
Uk Line: +44 7473 942 589
UK Main Line: +44 7588 311 902
Email: Enquiry@eagleeyelogistics.co.uk
Website: www.eagleeyelogistics.co.uk